Velocity Technology
Director of Operations
Leading digital transformation initiatives for corporate clients in legal and financial services. Created a new unified communications service offering centred on Microsoft Teams Direct Routing, enabling enterprise voice connectivity to the public telephone network.
- Deployed and managed Microsoft Modern Workplace environments for multi-location organisations
- Configured Microsoft Entra ID, Intune, and Autopilot for secure workstation provisioning at scale
- Implemented Global Secure Access (GSA) for corporate zero-trust network architecture
- Installed and managed Azure-based Ribbon Communications Session Border Controllers (SBC) for Teams Direct Routing with local and international telephone carriers
- Deployed SharePoint environments including intranet sites, OneDrive file sync, and collaborative workspaces
- Configured Intune device management and application deployment policies
- Set up RMM tooling for help desk staff to remotely manage client workstations
- Established help desk processes including automated ticket routing, escalation workflows, and response templates
- Built custom PHP applications with API integrations to SharePoint Lists, RMM, and help desk systems for data aggregation, comparison, and operational resolution
- Applying AI-driven development workflows to accelerate custom application delivery for client environments